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EVERYDAY FREE SHIPPING ON ORDERS $50 OR MORE 

FAQ

ORDERING & RETURNS:

What if I am having trouble ordering from your online store?

Please email or call us at customerservice@sourpatchkids.com 1-800-644-9474 Monday – Friday 8AM-5PM EST. We will respond within 24 - 48 business hours

What form of payments does SourPatchKids.com accept? 

SourPatchKids.com accepts the following forms of payments through our secure system: 

  • Visa
  • MasterCard
  • Discover
  • American Express
  • Paypal
  • Apple Pay

How do I redeem a promo code? 

To redeem your promo code, please enter the promotion code on the checkout page and click submit. Only one promotion code per order may be used. For help please contact customerservice@sourpatchkids.com

I forgot to enter my promotion code. Can it be still be applied to my order?

No worries, we can help you with that. Please contact us at customerservice@sourpatchkids.com within 24 hours of placing your order with your order number and the promo code. 

Can I cancel my order?

Unfortunately, once your order is placed, due to the special care that goes into creating your order, we are unable to cancel it. This is to ensure we meet the quality and service expectations you expect from Sour Patch Kids.

I typed in an incorrect shipping or billing address when checking out – how can I fix this?

Incorrect billing addresses may cause issues during check out when the cardholder information doesn’t match the mailing address where your credit card statements are sent.  Aside from this security check, once an order is placed and an order confirmation e-mail is sent, an incorrect billing address causes no problems.

To fix an incorrect shipping address, please contact customer service either by e-mail at customerservice@sourpatchkids.com or phone 1-800-644-9474 and we will do our best to correct the issue before the package is shipped out.  

Will SourPatchKids.com refund a personalized item if I misspell a name?

SourPatchKids.com is not responsible for misspellings or other personalization errors once you have approved the personalized item on your order. We will not refund consumer spelling errors. However, any spelling error on our part will receive a full refund.  For additional details, visit our Orders and Returns page.

Why was my personalized order cancelled?

SourPatchKids.com looks at all orders placed with personalization.  If we think the personalization contains an offensive name or word, we will cancel the order and refund back your money.  If you would still like the product, please place a new order with an appropriate name or word.

I don’t like the product. Can I return it?

Food items and personalized items purchased on SourPatchKids.com are not eligible for returns and nonrefundable. There are exceptions for damaged or spelling errors on our part. For additional details, visit our Orders and Returns page. 

 

SHIPPING AND TRACKING

When can I expect my order to ship?

Orders will be shipped within 3 business days of placing your order. For time-sensitive deliveries, please keep in mind that Ground Delivery does not offer a guaranteed delivery date, and we highly recommend selecting Expedited.

What shipping carrier do you use?

We ship all packages via FedEx Ground unless otherwise specified for Expedited delivery.

What shipping options do I have?

At this time, we offer standard ground shipping which usually arrives 5-7 business days, unless you choose Expedited shipping. To ensure product quality and freshness, we do not ship on Fridays during warmer months or to warmer climates.

 

Can I ship to multiple addresses?

Yes, you can find an option to ship to multiple addresses before you proceed to checkout from the Your Bag page.

Can I ship my order to a PO Box, APO/FPO address, Alaska or Hawaii?

At this time, we do not ship to PO Boxes, APO/FPO addresses, Alaska or Hawaii.

Can I ship my order Internationally?

At this time, we are not able to fulfill orders outside of the United States. Some of our international customers use freight forwarders in the United States who will accept orders on their behalf; however, for security reasons, orders sent to a freight forwarder may require additional identity verification at our discretion. We cannot be held responsible for orders after they reach the warehouse delivery address.

How can I track my order?

Once your order has been shipped, you will receive a confirmation e-mail with your FedEx tracking number. Please allow 24-48 hours for this number to become active. Tracking numbers are sent by e-mail automatically after your order has shipped, so if you have not received your tracking number, your e-mail address may have been entered incorrectly during the checkout process. Feel free to contact us and we can provide you with your tracking information. 

orders-returns For any questions regarding your IT’SUGAR order please e-mail us at customerservice@sourpatchkids.com or call us at 1-800-644-9474. 

 

GENERAL 

I'd like to be added to the Sour Patch Kids email mailing list. What do I do?

Click here to sign up for our email newsletter. Once registered, you will receive emails about new products, special promotions, and exclusive offers for subscribers.

How can I be removed from your mailing list?

Sorry to see you go! You can unsubscribe from the Sour Patch Kids email mailing list at any time. Select the "Unsubscribe" link at the bottom of any Sour Patch Kids email communication.

Is my information secure?

You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.